Privacy Policy

Last updated: August 2026

Chalika ERP values your privacy. This policy explains what information we collect when you use our website (chalikaerp.com) and cloud software, how it is used and protected, and what rights you have.

1. Information We Collect

  • Contact information: name, email, phone number, and company name provided via the contact form, phone, or WhatsApp.
  • Account information: business details and login credentials provided when subscribing to the software.
  • Business data: products, sales, purchases, accounts, and other records you enter while using the software — this data is entirely owned by you.
  • Usage data: website visit statistics (page views, device, browser) collected anonymously via Google Analytics cookies.

2. How We Use Information

  • Responding to your inquiries and demo requests
  • Managing subscriptions, billing, and customer support
  • Improving the software and website
  • Sending important updates or service notices

We do not share your information with third parties for marketing purposes without your consent.

3. Cookies

The website uses Google Analytics, which relies on cookies to collect visitor statistics. Cookies may also be used to remember essential settings such as your language preference. You can control or delete cookies in your browser settings without affecting the core functionality of the website.

4. Information Sharing

We never sell your personal information. Limited sharing may occur only in these cases:

  • Trusted service providers that help us deliver the service (such as cloud hosting and analytics) — only to the extent necessary
  • Legal obligations — under a valid order from a court or government authority

5. Data Security

We use industry-standard measures to protect your data — encrypted connections (HTTPS), controlled access, and regular backups. No method is 100% secure, but we work hard to protect your information from unauthorized access, alteration, or loss.

6. Data Retention

Information is retained for as long as your account is active and as needed to provide the service. After a subscription ends, data is kept for a reasonable period so you can return and recover it; after that, it is securely deleted.

7. Your Rights

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated personal information
  • Request an export of your business data

Email such requests to [email protected] — we will respond as quickly as possible.

8. Changes to This Policy

This privacy policy may be updated from time to time. For significant changes, we will post a notice on the website or notify you by email. The latest update date is shown at the top of this page.

9. Contact

For any privacy-related questions or requests, contact [email protected] — Dhaka, Bangladesh. See also our Terms of Service.